Return Policy

Returns are accepted within 30 days after the carrier records delivery. The item must be unused and complete unless it arrived damaged or incorrect.

Refunds are issued within 7 days after the returned item reaches us and passes inspection. The money returns to the original payment method used on the hosted checkout page.

If an order has not shipped and you need to cancel it, contact us as soon as possible. A cancellation is refunded within 7 days when the order can be stopped before dispatch.

Return approval is required before you send anything back. Unapproved parcels may be refused because we cannot match them to an order or track their condition.

The 30-day return window starts on the delivery date recorded by the carrier. A parcel that arrives late still receives the full 30 days from its actual delivery scan.

Requests sent after the window closes may be declined, especially for hygiene reasons. If an item arrived damaged, contact us promptly and we will review the circumstances.

Unused pet supplies in their original packaging may be returned with all parts, labels, and accessories included. Grooming wipes must remain sealed and unopened.

A bed that a pet has slept on, a leash that shows outdoor wear, or a cage with missing hardware may not qualify for a full refund. Inspect products indoors before regular use.

Damaged, defective, or incorrect items qualify even when packaging has been opened for inspection. Send photographs and a short description so we can confirm the problem before return shipping.

Email [email protected] with the order number, the item you want to return, and the reason. We will reply with return instructions and the correct address.

Do not ship the item until you receive our approval message. Include the return reference in the parcel and use a tracked service so delivery can be confirmed.

For a change of mind, you pay the return postage and the original shipping charge is not refunded. We recommend keeping the carrier receipt until the refund is complete.

If the item arrived damaged, faulty, or different from the order, Abraham Site covers return postage. We refund the full purchase price and any shipping charge you paid.

Once the return arrives, we inspect it against the order and condition requirements. Approved refunds are sent to the original payment method within 7 days after inspection.

Banks and card providers sometimes need several additional days to post the credit. We will email you when the refund has been issued on our side.

Email [email protected] before returning an item if you are unsure about its condition or eligibility. We would rather answer a question than have you pay postage for a parcel we cannot accept.